Refund policy

Returns & Refund Policy

Effective Date: 27 July 2026

Returns & Refund Policy

At Decee Trading (Pty) Ltd, customer satisfaction is important to us. We aim to provide quality industrial, mining, engineering, lifting, conveyor, and workshop products. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains when returns, exchanges, and refunds may be available.

By purchasing from Decee Trading through deceetrading.co.za or deceetrading.com, you agree to the terms of this policy.

1. Return Eligibility

Standard stocked products may be returned within 14 calendar days of delivery provided that they:

Are unused and in their original condition;
Are returned in their original packaging with all accessories, manuals, and documentation;
Have not been installed, modified, or damaged after delivery;
Are accompanied by proof of purchase.

Products that do not meet these requirements may not qualify for a refund or exchange.

2. Faulty, Damaged or Incorrect Products

If your order arrives:

Damaged during delivery;
Defective due to a manufacturing fault; or
Different from what you ordered,

please contact us as soon as reasonably possible with:

Your order number;
A description of the issue; and
Clear photographs showing the problem.

Where a fault or error is confirmed, Decee Trading will arrange an appropriate remedy, which may include repair, replacement, exchange, or refund, depending on the circumstances and applicable law.

3. Products That Cannot Be Returned

Unless required by law or where a product is faulty, we generally do not accept returns for:

Products that have been used, installed, or altered;
Products damaged through misuse or improper installation;
Products without proof of purchase;
Items returned after the applicable return period;
Consumable products that have been opened or partially used;
Clearance or discontinued products marked as final sale;
Products that cannot be resold due to their condition.

4. Special Orders and Sourced Products

Many of the products supplied by Decee Trading are sourced specifically to meet individual customer requirements.

Products that are:

Special-order items;
Custom-manufactured products;
Non-stock items;
Products sourced specifically at a customer's request; or
Customized or modified products,

are generally not eligible for return or refund unless they are defective, damaged, or supplied incorrectly.

5. Return Process

To request a return, please contact us before sending any product back.

When contacting us, please provide:

Your order number;
Your name;
A description of the reason for the return; and
Supporting photographs where applicable.

Returns sent without prior approval may be refused.

6. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

If the return is due to:

A faulty product;
A damaged delivery; or
An error made by Decee Trading,

we will arrange or reimburse reasonable return shipping costs where appropriate.

If the return is because:

You changed your mind;
You ordered the incorrect product;
The product is no longer required; or
The product was ordered in error,

the customer is responsible for all return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

7. Inspection of Returned Products

All returned products are inspected upon receipt.

If inspection confirms that the returned product satisfies this policy, we will process the applicable refund, replacement, or exchange.

If the returned product does not qualify for a return, it may be returned to the customer at the customer's expense.

8. Refunds

Approved refunds are processed using the original payment method wherever reasonably possible.

Refund processing times may vary depending on your payment provider or financial institution.

Please allow a reasonable period for the refund to appear in your account after it has been approved.

9. Exchanges

Where stock is available, we may offer an exchange instead of a refund.

If the replacement product differs in price, any additional amount payable or refund due will be communicated before the exchange is completed.

10. Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 2008, the Protection of Personal Information Act (POPIA), or any other applicable South African legislation.

Where there is any conflict between this policy and applicable law, the law will prevail.